Frequently Asked Questions

Are your spools AMS Compatible?

Yes! Our 1kg spools are AMS compatible.

What are the dimensions and weights of your different spools?

Check out this page for all of our reel sizes and weights.

What's your return policy?

High-quality filament is our specialty! All products go through rigorous testing and multiple checks. But, in the case there is a defect, we will issue a replacement or refund once the defect is verified.

What are standard processing times?

In-stock orders typically ship within 3–5 business days, regardless of the shipping method selected.

Because our filament is manufactured in-house, orders containing more than 50 kg of material sometimes require extended processing times depending on our material availability and stock levels.

If you need your order by a specific date, we recommend reaching out to us before placing your order so we can ensure you get your material when you need it.

My reel lost its vacuum seal, is it bad?

No! All filament is shrink wrapped with enough desiccant to keep the surrounding air in the bag dry, regardless if the bag is punctured or not.

How fast is free shipping?

Our free shipping rate usually arrives within 3-6 business days via FedEx Ground or Home Delivery.

What are the tolerances of your filaments?

We guarantee our filaments match or exceed the industry-standard of ±0.05mm in diameter. We maintain 1–2ΔE tolerance or better between color batches.

What temperature settings should I use?

Each material is different. See our print settings page for specifics.

Do you use scrap/recycled plastic in your filament?

We use 100% virgin resins for all of our products.

Do you offer custom filament manufacturing?

Yes, we offer a toll extrusion program. If you have a specific material you'd like to turn into filament, please reach out to us by using the contact form or emailing sales@pushplastic.com with the details!