FAQs

What are the dimensions and weights of your different spools?

What's your return policy?

All products are laser-monitored during production. In the rare case there is a defect, we will issue a replacement or refund once the defect is verified.

What are standard processing times?

We process nearly all orders in 1 business day. Larger rolls and larger orders can take 2-3 days to prepare. Ship times vary by shipping method, but are generally delivered in less than a week.

My reel lost its vacuum seal, is it bad?

No! All filament is shrink wrapped with enough dessicant to keep the surrounding air in the bag dry, regardless if the bag is punctured or not.

How fast is free shipping?

Our free shipping rate usually arrives within 3-6 business days via FedEx Ground or Home Delivery.

What are the tolerances of your filaments?

We gaurentee our filaments match or exceed the inustry-standard of ±0.05mm in diameter.

What filament suits my purpose?

What temperatures do I need to print at?

Each material is different. See our product pages for specifics.

Do you usue scrap/recycled plastic in your filament?

We use 100% virigin resins for all of our products.

For any other questions, just contact us!