Frequently Asked Questions
Are your spools AMS Compatible?
Yes! Our 1kg metric spools are AMS compatible.
What are the dimensions and weights of your different spools?
Check out this page for all of our reel sizes and weights.
What's your return policy?
High-quality filament is our specialty! All products go through rigorous testing and multiple checks. But, in the case there is a defect, we will issue a replacement or refund once the defect is verified.
What are standard processing times?
For items in stock, we process nearly all orders in 1 business day. Larger rolls and larger orders can take 2-3 days to prepare. Ship times vary by shipping method, but are generally delivered in less than a week.
My reel lost its vacuum seal, is it bad?
No! All filament is shrink wrapped with enough desiccant to keep the surrounding air in the bag dry, regardless if the bag is punctured or not.
How fast is free shipping?
Our free shipping rate usually arrives within 3-6 business days via FedEx Ground or Home Delivery.
What are the tolerances of your filaments?
We guarantee our filaments match or exceed the industry-standard of ±0.05mm in diameter. We maintain 1–2ΔE tolerance or better between color batches.
What temperature settings should I use?
Each material is different. See our print settings page for specifics.
Do you use scrap/recycled plastic in your filament?
We use 100% virgin resins for all of our products.
Do you offer custom filament manufacturing?
Yes, we offer a toll extrusion program. If you have a specific material you'd like to turn into filament, please reach out to us by using the contact form or emailing sales@pushplastic.com with the details!